Without
barriers.
Without
barriers.
12-13 May
Kings Place
Without
barriers.
Why attend Quantum
LEAP London 2026?
Quantum LEAP is an annual conference, run by Quantum Metric, that brings together global digital experience leaders to share, learn, and grow.
New for 2026: LEAP London is expanding to include concurrent breakout sessions that enable you to build an agenda that fits your role, your questions, and your goals.
Why attend Quantum LEAP 2026?
Quantum LEAP is an annual conference, run by Quantum Metric, that brings together global digital experience leaders to share, learn, and grow.
Connect and collaborate.
Join peers across industries who are reshaping digital. Share ideas, compare journeys, and discover how others are achieving faster insights and customer-first impact.
Fuel your vision.
Hear bold perspectives from innovators shaping the next era of digital. Get inspired by stories of AI in action and walk away with fresh ideas you can apply right away.
Level up your skills.
Get hands-on with platform experts. Build the confidence and skills to harness instant insights without technical hurdles or delays.
Expand what’s possible.
Explore partner innovations in VoC, experimentation, CDPs, and cloud. See how a true Customer 360 breaks down silos and drives smarter execution across your ecosystem.
Connect and collaborate.
Join peers across industries who are reshaping digital. Share ideas, compare journeys, and discover how others are achieving faster insights and customer-first impact.
Fuel your vision.
Hear bold perspectives from innovators shaping the next era of digital. Get inspired by stories of AI in action and walk away with fresh ideas you can apply right away.
Level up your skills.
Get hands-on with platform experts. Build the confidence and skills to harness instant insights without technical hurdles or delays.
Expand what’s possible.
Explore partner innovations in VoC, experimentation, CDPs, and cloud. See how a true Customer 360 breaks down silos and drives smarter execution across your ecosystem.
What you’ll talk about.
Innovation & Agentic AI
Join these sessions to hear from industry thought leaders who will share key trends and cutting-edge technologies shaping the future of digital work.
Digital optimisation
The best organisations know you’re never done improving. Hear from product leaders about their approach to making what works even better.
CX breakthroughs
Discover how to effectively monitor and diagnose issues within the customer journey. Learn how to identify pain points, implement solutions, and track key performance indicators (KPIs).
Adoption & empowerment
Learn how your peers are driving platform adoption, fostering internal champions, and empowering teams.
The future-proof tech stack
Delve into strategies for building a resilient, scalable, and adaptable tech infrastructure by integrating Quantum Metric.
Letter to convince your boss.
Expert-led hands on training on 13 May 2026.
Quantum
Metric
University
Why QMU?
Learn.
Quantum Metric experts will guide you step-by-step through a variety of common use cases in the QM platform.
Engage.
Instead of passively listening to a recording, get hands-on experience and ask your questions during the live instruction.
Assess.
Take stock of where you were before the session, and what you’re able to take home with the guaranteed learning from each session.
Practice.
Put the skills you pick up to use before you leave LEAP, share what you've learned with your colleagues and implement better practices in your QM subscription.
Expert-led hands on training on 13 May 2026.
Quantum Metric
University
Why QMU?
Learn.
Quantum Metric experts will guide you step-by-step through a variety of common use cases in the QM platform.
Engage.
Instead of passively listening to a recording, get hands-on experience and ask your questions during the live instruction.
Assess.
Take stock of where you were before the session, and what you’re able to take home with the guaranteed learning from each session.
Practice.
Put the skills you pick up to use before you leave LEAP, share what you've learned with your colleagues and implement better practices in your QM subscription.
QMU Tracks
See QMU Sessions on the agenda →
This year you’ll be able to attend the courses most interesting to you. We’ve designed sessions intended for those with different levels of experience with the Quantum Metric platform. Across each level of instruction, you’ll learn valuable skills that will help you level up your Quantum Metric know-how.
Advanced Analytics
Ready to dive deeper? We’re excited to offer three courses that help you go beyond the basics and uncover deep insights that drive action. Courses in this track will help you leverage things like custom metrics across dashboards and interactions and learn how to level-up your alerts with dimensional alerting and reporting.
Data and Configuration
Looking for something a little more “technical”? Courses in this track will focus on how you can configure your Quantum Metric subscription, events and more to set your teams up for success. We’ll cover topics including increasing data parity between systems, leveraging AI to create detailed events at scale and using the Felix API to enhance user attributes.
Player-First Gaming (Gaming industry only)
Learn to quantify player friction by mapping high-intent Help Centre entry points and operationaliaing a custom "Player Struggle Score" in Quantum Metric. This session provides digital gaming teams with a framework to transform behavioural signals into actionable insights that reduce support volume and proactively strengthen responsible gaming outcomes.
Frequently asked questions.
Who attends Quantum LEAP?
Attendees of Quantum LEAP are dynamic digital leaders across industries including retail, travel & hospitality, banking & insurance, telecommunications, healthcare, entertainment, quick service restaurants, gambling & gaming, and more.
Attendees also span across teams including:
- Product
- Digital
- Data & Analytics
- CX/UX
- Mobile & Native Application
- Technology/IT
What is the cost to attend?
Early bird admission to LEAP London is £299. After April 1st, pricing increases to £399. Please connect with your Quantum Metric account team prior to registering to discuss available discounts.
How should I plan my travel to Quantum LEAP?
Flight/Train: Kings Place is located in London between Kings Cross Station and Coal Drops Yard at 90 York Way, London N1 9AG. It is a 7 minute walk North from Kings Cross and St Pancras Stations, or a 21 minute walk from Euston Station.
Do I need immigration (ETA) to enter the UK?
Yes. Under new UK entry rules, travellers from the US, EEA countries, and other visa-free nations (including Canada, Australia, New Zealand, Japan, and South Korea) are now required to apply for a UK Electronic Travel Authorisation (ETA) before travelling.
